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Description

Register
Area to register the types of complaints, the customers who open complaint tickets, the attendants and the areas involved

ComplaintsControl
For each open complaint with your company, follow the opening day, who answered, which client, the type of complaint, related to what area and record the actions taken.

Monthly Report
Track an automatic report with the monthly amount of complaints and the separation of that amount by type

Complaint Resolution Funnel
Through the funnel, you can get a vision of how many complaints have been resolved or not and where your resolution process is sinning more

Complaints Dashboard
Indicators panel with the main graphs and indicators raised regarding the management of complaints opened against your company

Dashboard by Attendants
Select an attendant and see your key indicators and graphs related to automatically consolidated claims

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Product Specs:

  • Editable Files
  • Instant Download
  • Works on MAC and PAC
  • All Excel Versions