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The initial area to register all types of complaints, the customers who opened complain tickets, the attendants, and the areas involved with the complaint.

Complaints Control:

Control each complaint opened with your company by recording and following the opening day, who answered, which client, type of complaint, related area, and actions taken for that complaint.

Monthly Report:

Track an automatic monthly report with the number of complaints opened for each type of complaint.

Complaint Resolution Funnel:

Through the funnel, you can get a complete vision of how many complaints have been resolved or not and where your resolution process is sinning more.

Complaints Dashboard:

The dashboard contains main indicators and graphs regarding the management of complaints opened against your company.

Dashboard by Attendants:

Select an attendant and see his/her key indicators and graphs related to consolidated claims.

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Avaliação Controle de Reclamações

Algumas abas não foram atualizadas para o ano 2019. Na opção 'cadastro', item 'atendentes', a coluna F exibe o número de atendimentos realizados, sugiro que acrescente uma coluna para o percentual de atendimentos que cada atendente realizou sobre o número total!

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