Start off by listing all customers that you have that will receive the customer satisfaction survey. You will be able to customize the answer types that can be binary, qualitative, or a grade.
Record up to 50 satisfaction survey questions that you want to be answered to give you more insights about expectations and new business opportunities.
Customer Satisfaction Survey
This tab has to be filled with each survey answer. On column "C" you will have the customer's names fetch automatically from the database and has only to choose the right answer to each question.
The first report is a full table that will breakdown each answer showing you an overview.
Best and Worst Ranked Questions Report
The next report is a summary of the top 5 best-rated questions and the 5 worst ones. This is a good starting point to dig deeper or make some changes right now.
Customer Satisfaction Survey Dashboard
A beautiful, automated, and dynamic dashboard that will showcase all surveys that were applied and the overall satisfaction result.
Questions Specific Report
A beautiful, automated, and dynamic dashboard that will can be used to dig deeper into a specific question.
Planilha de Pesquisa de Satisfação de Clientes em Excel 4.0